As of 1 May 2018, all orders will ship from our US warehouse.
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Voltaic Keep it Running Warranty
Voltaic Systems cases, bags, and solar panels are warrantied for defects in materials and workmanship for two years from the date of purchase. Batteries are warrantied for one year from the date of purchase.
Voltaic Systems will repair or replace any components which fail in normal use during this time period. After this period, we will replace any part for 30% off the retail price as long as we still have the part in stock and you can provide proof that you purchased the bag new. You will be responsible for any transportation cost. This warranty does not cover failures due to abuse, misuse, accident, or unauthorized alterations or repairs.
Voltaic Systems will refund items returned within 30 days in new condition.
We want our customers to enjoy many years of productive use of our products. The environment benefits from our customers continuing to generate off-grid power and not needing to buy new products that require energy to produce. We benefit by knowing our customers are out and about showing off our solar products.
To make sure our products last, we use rugged fabric and make strong panels that can withstand the rigors of everyday use. In addition, most of our products are modular, which means you can easily swap in a replacement part if one component fails.
If you have a technical problem with your product, please email us via our Tech Support Form so we can work to resolve the problem. Include details about which of our products you're using and any devices you are trying to charge.
If you would like to return or exchange your product, email email@example.com with the item you would like to return/exchange and we will send you shipping instructions.